Help
Returns and exchanges
Changed your mind? Here is exactly how returns work, including the parts most stores bury.
- Free tracked delivery on orders over €60. Below that, the cost is calculated at checkout from your address.
- We ship within the European Union.
- 30 days to return full-price items, unworn and with tags attached. We send you a return label. Sale items sit outside that window, but your statutory 14-day EU right to cancel still applies to them.
How long do I have?
You have 30 days from the day your order arrives to request a return on full-price items.
What condition does it need to be in?
Unworn, unused, with tags still attached and in its original packaging. You'll also need your receipt or proof of purchase.
Can I return sale items?
Our voluntary 30-day return window covers full-price items, so reduced-price items sit outside it. That does not take away your statutory rights: if your order ships within the European Union, your 14-day right to cancel still applies to sale items, and so does your right to a remedy if something arrives faulty, damaged or not as described. Gift cards can't be returned.
How do I start a return?
Message us through the contact page with your order number and which items you'd like to send back. Please don't post anything before you hear from us — items sent back without requesting a return first can't be accepted.
Who pays for return postage?
Once your return is approved we send you a return shipping label, along with instructions on how and where to send the package.
When will I get my refund?
We'll email you once we've received and inspected your return and let you know whether it was approved. Approved refunds go back to your original payment method within 10 business days, and your bank may take a few days more to show it.
Can I exchange for another size?
The quickest route is to return the item you have and place a new order for the size you want, so the size you need isn't held up waiting for the return to arrive.
My item arrived damaged or incorrect
Please check your order when it arrives and contact us straight away with a photo and your order number. We'll make it right — you shouldn't be out of pocket for our mistake.
EU right to cancel
If your order is shipped within the European Union you also have the right to cancel within 14 days of receiving it, for any reason and without giving a justification, under EU consumer law. This applies to every order, including items bought on sale. The condition requirements above still apply. Full terms are in our refund policy.
Can I cancel an order?
If it hasn't shipped yet, message us and we'll cancel and refund it. Once it's with the carrier, treat it as a return once it arrives.