Help
Delivery
Where we ship, what it costs, and what happens if something goes wrong on the way.
- Free tracked delivery on orders over €60. Below that, the cost is calculated at checkout from your address.
- We ship within the European Union.
- 30 days to return full-price items, unworn and with tags attached. We send you a return label. Sale items sit outside that window, but your statutory 14-day EU right to cancel still applies to them.
Where do you ship?
We currently ship within the European Union. If you are not sure whether we deliver to your country, get in touch and we'll confirm before you order.
How long will my order take?
We pack and ship every order as quickly as we can. Delivery time then depends on the destination — you'll see an estimated delivery window at checkout once you enter your address.
What does delivery cost?
Orders over €60 ship free. Below that, the cost is calculated at checkout from your delivery address, so you always see the final figure before paying.
How do I track my parcel?
As soon as your order ships we email you a shipping confirmation with tracking information. If you can't find it, check your spam folder, then contact us with your order number and we'll resend it.
My order is late
Orders are occasionally delayed by courier volume, weather or customs. If yours is taking longer than the estimate you were given, get in touch and we'll look into it.
I need to change my delivery address
Contact us as soon as possible after placing your order. We can only change an address before the order has shipped.
Tracking says delivered, but nothing arrived
Check with neighbours and building management first — parcels are often left with them. If it still hasn't turned up, contact us and we'll help sort it out.