Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hypwehype@gmail.com. Returns need to be sent to the following address: Tartu, Kastre vald, Hammste kula, Lätte, Estonia.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at hypwehype@gmail.com.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Gift cards cannot be returned. Custom or personalised items cannot be returned unless they arrive faulty or damaged. Please get in touch if you have a question about a specific item.

Your statutory right to cancel (European Union)
If you are ordering from within the European Union, you have a legal right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. This statutory right applies to every order, including items bought on sale or at a reduced price. To exercise it, the item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging, and you will need the receipt or proof of purchase.

Sale items
Our voluntary 30-day return window covers full-price items. Items bought on sale are not covered by that voluntary window, but this does not remove or reduce your statutory rights: the 14-day right to cancel described above still applies to sale items, as does your right to a remedy if an item is faulty, damaged or not as described.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hypwehype@gmail.com.